FAQ

• Where can I find the Signature Wallet?

  The signature wallet can be downloaded from the reserved area of the site www.myledger.it

• How can I sign transactions?

  Transactions, once completed through the reserved area of the site, are signed through the Wallet

• Where do I find the signing key?

  The signing key is personal and is sent privately, it is strongly recommended not to lose it

• Where is the transaction or file to be signed downloaded?

  The transaction or file to be signed is downloaded to the download area of your computer

• Can I sign multiple transactions together?

  Yes, you can sign multiple transactions together; this operation is defined as massive.

• How can I sign a single file?

  Once you have selected the file you want to sign, simply upload it to the Wallet and use the private key provided.

• How can I query an asset?

  Simply enter the name of the asset on the home page of the website www.myledger.it or photograph the associated QR code. If an NFC tag has been used, it is necessary to turn on the reader on your mobile phone and bring the device close to the tag.

• How can I access the reserved area?

  You can access from the site www.myledger.it by entering the username and password that were provided during activation of the service

• How many transactions can I sign?

  Depends on GAS availability: each signature requires 0.2 units

• What is json file?

  The json file contains information relating to the signature of files or transactions

• With which program should I open the json file?

  The json file must be opened with the Signature Wallet

• How do I proceed with reading the data?

  Simply enter the asset code on the home page of the website www.myledger.it

• What is an asset?

  It is a unique identification code that represents a physical object.

• What happens if a transaction signature fails?

  Check the connection between the gun and the PC, the gun language setting and check that you have selected the correct JSON file. If the problem persists, you must contact technical support at: support@myledger.it

• What happens if a transaction signature fails?

  Check the connection between the gun and the PC, the gun language setting and check that you have selected the correct JSON file. If the problem persists, you must contact technical support at: support@myledger.it

• Does the laser gun require a special setting?

  The laser gun is seen by the computer as a keyboard. It is therefore necessary to set the same language selected for the keyboard of your computer.

• How can I set the Laser Gun language?

  It is necessary to read the barcode to change the settings and reported in the gun manual.

• How to name an asset?

  At the moment the MAC version has not yet been developed but it is possible to install the Parallel Desktop emulation program. This allows you to use the desktop Wallet successfully.

• How to name an asset?

  The name of an asset is decided by Apuana SB during the creation phase and cannot be changed.

• How can I request a new asset?

  It is necessary to write to the address support@myledger.it

• I ran out of GAS. How can I request a new quantity?

  It is necessary to write to the address support@myledger.it

• How do I change my user profile logo?

  It is necessary to write to the address support@myledger.it

• I lost my password. How can I access the reserved area?

  It is necessary to write to the address support@myledger.it

• How do I change my phone number to receive the pin code?

  It is necessary to set the new telephone number from the reserved area

• How do I request a process that is not on my list?

  It is necessary to write to the address support@myledger.it specifying the requested process and the associated metadata

• If I lose my signing key, how do I request a new one?

  It is necessary to write to the address support@myledger.it

• How do I search for an old transaction?

  Access the reserved area section

• How do I become a customer?

  By contacting us at the following email addresses:  info@apuanasb.it, claudio@apuanasb .it

• How can I be sure of the veracity of the data?

  All recorded data is digitally signed by the different parties and linked in a data structure registered on the Blockchain. It is possible to verify both signatures and individual operations independently from the registration data.

• Can I get the electronic chips myself or do you supply them?

  The electronic chips are supplied by Apuana SB.

• Where should I enter the asset to be queried?

  In the appropriate dialog box on the home page

• What is DLT explorer?

  It is the web page of the site that allows you to access a node of the Blockchain network for data verification.

• What is meant by validation nodes?

  These are the institutional nodes that verify transactions and create data blocks.